We look to reduce the debt burden on the company and its customers by engaging with those who are struggling to pay, helping them to return to sustained payment behaviour.
Over the last two years we have recruited a management team with other sector experience to lead our business retail area, and separated this team from our domestic retail and wholesale business areas.
Key features of our plan include that we will: Costs will be constrained through improvements to our operating model and efficient delivery of our programme. The result is a plan that we believe strikes the right balance between customer service, the environment and customer bills.
Non-household retail We welcome the opportunity offered through the opening of the English non-household retail market to competition.
This is a consequence of significant investment over previous regulatory cycles to improve water quality. Our early progress has been encouraging and our success in growing our United Utilities Scotland business has allowed us to learn about the propositions, processes and systems required to win, serve and retain non-household customers.
Our Customer Challenge Group has also been extensively involved in formulating research and challenging resulting plans in detail. We have responded to this by devising a balanced programme of work over AMP6 and beyond that will progressively deliver UK Government compliance with European legislation.
Whilst they want to see progress in reducing sewer flooding and in improving the environment, they are concerned about the impact that service improvements will have on their bills. Against this backdrop, customers told us that for the most part they wanted their wastewater services to remain stable.
This is particularly important under the new price control methodology which uses an industry average retail cost to serve to determine part of customer bills. In AMP6 we will: We are extending our options for assistance to hard-pressed customers by developing a social tariff that secures a high level of acceptability from customers.
This has driven our proposals for AMP6, where our core focus is to continue ongoing maintenance of the existing service to keep it working reliably now and in the future, managing costs carefully and reducing the number of customer contacts.
This team has embarked on a transformation programme focused on getting the basics right against core customer needs, creating the culture of a business-to-business retailer.
Household retail Our focus for the current regulatory period has been and continues to be to improve the customer experience.
We are developing these in our non-appointed business ensuring that they are only paid for by customers who want these services. Our domestic retail plan also sees us continuing our efforts to reduce the cost to serve our customers through systems and process improvement.
We are engaging with stakeholders to explore innovative catchment management techniques to control diffuse pollution in our catchments; increase our production of renewable energy from waste to help protect customers from rising energy costs and reduce our carbon footprint; absorb significant additional costs for taking responsibility for all private sewers and private pumping stations across the region.Our business plan On 2 Decemberwe submitted our business plan, covering the –20 period (AMP6), to Ofwat.
In building our plan we have taken account of the views of over 27, customers and other stakeholders to. United Utilities Water AMP6 Outcome delivery incentives definition document. This is a document providing additional technical details and definitions of the outcomes and measures of success (PDF MB opens in a new window) (performance commitments) that were defined as part of PR These will be used to monitor and incentivise the.
All water companies are required to produce an annual review of their Water Resources Management Plan to ensure the plan remains fit for purpose.
In this annual review we update on our water resources activities for /18, as measured against our Water Resources Management Plan.
United Utilities business plan 02 December United Utilities Water PLC has today submitted to Ofwat its business plan covering the period. Open for business: Reviewing the first year of the business retail water market Go back How we will monitor the business retail market.
United Utilities to pay out almost £m in dividends to investors Published: 22 Jul UK water firm asks for more water from Lake District to fight drought.Download