Monitor activity with software. Here, Callaghan shares expert tips on guest safety, internal theft, and cyber security that can help owners and operators avoid down time, reputation loss, liability, and lawsuits.
Other upgrades include automatic deadbolts, which can better prevent external Hotel security essay from thieves, or systems that eliminate the need for master keys.
In summer ofsecurity researcher and software developer Cody Brocious exposed a security flaw in certain Onity door locks and revealed a lock-hacking technique that received widespread exposure in the news.
Coupled with software, video cameras can now recognize activity in an area and provide an alert. One of simplest, but most effective, ways of securing a property is to provide excellent customer service.
In this court case, the jury ruled in favor of singer Connie Francis, who had sued a Howard Johnson in New York for negligent security after being assaulted by an unknown man who entered her room through a sliding glass door.
Part of this time could also be spent watching training videos, such as those produced by Safety Source Productions. Although Onity announced a fix for the security flaw, hotels that have not taken the appropriate steps to mitigate risk posed by this threat are still vulnerable.
And hotels are still targets of lawsuits because of theft and injury. Civil litigation against property owners and managers has become commonplace ever since Garzilli v. Doug Donaldson in FeaturedSmart Strategy November 12, Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes.
As the vice president of global safety and security for the Americas, Callaghan was responsible for Marriott properties throughout the United States, Latin America, and the Caribbean. Hotels can be held liable for the criminal acts of third parties.
Just make employees a little smarter. Some of these systems have voice command capability, where operators can see and warn off people captured on surveillance. Locks that can track who goes in and out of rooms can serve as a deterrent to theft. Make time for safety meetings. Perhaps as part of a regular meeting, schedule time to talk about guest safety.
Other options include using a third party to monitor the exterior of the hotel. Darrell Clifton, director of security for the 1,room Circus Circus Reno Hotel and Casino in Nevada, conducts weekly reviews of the property and even has checklists for staff to ensure areas, such as stairwells, are clean, safe, and well lit.
Since then, dozens of guestroom burglaries at hotels in Texas and Arizona have been linked to the hacking technique. During his more than three-decade career, Callaghan has managed everything from the integration of new technologies such as electronic locks and computer surveillance systems to implementing anti-terrorism procedures.
These videos, accompanied by handouts, are a low-cost way to share information about guest safety and can train employees about how to spot suspicious behavior.
Recent innovations in software have solved that problem. We do something immediately to protect from another event happening.Oct 04, · Hotel security under scrutiny after Las Vegas shooting. What will hotel companies do in the wake of what has become the worst mass shooting in modern U.S.
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